Complaints Procedure

Last updated: 5 July 2026

At Hipoteca 100 Málaga, we take client complaints seriously and aim to address them fairly, clearly, and as quickly as reasonably possible.

1. How to Submit a Complaint

You may send your complaint or concern using any of the following channels:

• Email: dgonzalez@hipoteca-100.es
• Phone: +34 617 91 75 48
• Post or in-person correspondence: C. Alejandro Dumas, 17, Carretera de Cádiz, 29004 Málaga, Spain

2. Information to Include

To help us investigate your complaint efficiently, please include:

• Your full name and contact details
• A clear description of the issue
• The date or period to which the complaint relates
• Any relevant emails, documents, or screenshots

3. Handling of Complaints

We will acknowledge the complaint and review the information provided. Where we need further clarification or supporting documents, we will request them from you before issuing a final response.

4. External Remedies

If you are not satisfied with our response, you may seek external advice or pursue the avenues available under applicable consumer or financial services rules in Spain, including the competent supervisory or consumer authorities where appropriate.

5. Scope

This complaints procedure applies to concerns relating to our brokerage and advisory activity, communications, handling of documentation, or the service experience provided by Hipoteca 100 Málaga. Mortgage approval decisions made by third-party banks are ultimately the responsibility of those banks.

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